{"id":41066,"date":"2025-09-23T14:04:38","date_gmt":"2025-09-23T13:04:38","guid":{"rendered":"https:\/\/petscanner.com\/?page_id=41066"},"modified":"2026-03-27T10:00:24","modified_gmt":"2026-03-27T09:00:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/petscanner.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; bg_image=&#8221;1902&#8243; bg_position=&#8221;center bottom&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;5%&#8221; color_overlay=&#8221;rgba(0,0,0,0.32)&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;slow&#8221; shape_type=&#8221;&#8221;][vc_column centered_text=&#8221;true&#8221; column_padding=&#8221;padding-4-percent&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_row_inner column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;none&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; font_container=&#8221;tag:h1|font_size:50|text_align:center|color:%23ffffff|line_height:50px&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;15&#8243;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; centered_text=&#8221;true&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_custom_heading text=&#8221;Need help registering your pet or using your PetScanner? See our FAQs for everything you need to know.&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; bg_color=&#8221;#ffffff&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;5%&#8221; color_overlay=&#8221;#ffffff&#8221; overlay_strength=&#8221;1&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_position=&#8221;left-right&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; font_color=&#8221;#8e8e8e&#8221; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; top_margin=&#8221;5%&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_custom_heading text=&#8221;General FAQs&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23383838|line_height:1.4&#8243; use_theme_fonts=&#8221;yes&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;What is PetScanner?&#8221;][vc_column_text]<span style=\"color: black;\">PetScanner is the world&#8217;s lowest cost microchip reader directly connected to a government approved, worldwide pet database that finally allows everyone to scan and reunite pets.\u00a0With users in over 133 countries, our registered pets benefit from the thousands of PetScanner microchip readers in circulation across the world.<\/span><\/p>\n<p><span style=\"color: black;\">Here at PetScanner, we offer 3 things:<\/span><\/p>\n<ul>\n<li><span style=\"color: black;\"><strong>DEFRA-compliant pet database:<\/strong> We offer the lowest cost DEFRA-compliant pet registration at just \u00a32.99&#8230; and we don&#8217;t charge you to update your contact and address details! These can be updated for free during the lifetime of your pet. Register online or via the PetScanner app.<\/span><\/li>\n<li><span style=\"color: black;\"><strong>PetScanners (microchip readers):<\/strong>\u00a0Paired with our free app, our PetScanners can scan any 15 digit microchip and instantly identify any chipped animal. PetScanner-registered owners can be instantly contacted &amp; reunited with their pet at the tap of a button! There are NO additional costs for scanning only.<\/span><\/li>\n<li><span style=\"color: black;\"><strong>PetScanner Pet Protection:<\/strong> We provide the most advanced pet protection which includes benefits such as receiving an instant notification telling you where your pet has been scanned and who by &#8211; this gives you the best chance of reuniting with your companion if they ever go missing. (3 months included with all pet registrations)<\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How do I register my pet?&#8221;][vc_column_text]<span style=\"color: black;\">You can either register your pet <a href=\"https:\/\/petscanner.com\/app\">online<\/a> or on the PetScanner <a href=\"https:\/\/petscanner.com\/app\">app<\/a>. Pet registrations start from a\u00a0<strong>one-off payment of just \u00a32.99 for one pet<\/strong>\u00a0and updating contact, address and pet details is <strong>free<\/strong> at anytime.\u00a0<\/span><\/p>\n<p><strong><span style=\"color: black;\">REGISTERING ONLINE (2-3 minutes):<\/span><\/strong><\/p>\n<p><span style=\"color: black;\">To register your pet with us, you will first need to make a free account (or sign in if you already have one). You can then register your pet by clicking &#8216;register pet&#8217; on the webpage and enter pet details to complete registration &#8211; we take registrations from all animals including dogs, cats, horses, birds and more! <a href=\"https:\/\/petscanner.com\/app\">Register online<\/a><\/span><\/p>\n<p><strong><span style=\"color: black;\">REGISTERING ON THE APP (2-3 minutes):<\/span><\/strong><\/p>\n<p><span style=\"color: black;\">To register your pet on the app, you will first need to download the free PetScanner app (search &#8216;PetScanner&#8217; on the Apple App or Google Play store). You will first need to make a free account (or sign in if you already have one). You can then register your pet by clicking &#8216;add pet&#8217;. To add your pet, we need to find their microchip number. You can do this by one of the following ways: manually enter their chip number, scan the microchip barcode on their implantation document using our in-app barcode scanner, or scan your pet\u2019s chip using a PetScanner reader. If using a PetScanner reader, connect it to your phone and scan your pet to obtain chip number. Enter other pet details to complete pet registration.<\/span><\/p>\n<p><span style=\"color: black;\">All registrations made via the app include 3 months free PetScanner Pet Protection (usually \u00a32.99 per quarter) &#8211; this can be cancelled at anytime and your pet&#8217;s registration will still remain.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What are the registration benefits?&#8221;][vc_column_text]<span style=\"color: black;\">Registering your pet on our DEFRA-compliant database includes the following benefits:<\/span><\/p>\n<ul>\n<li><span style=\"color: black;\">Full DEFRA-compliant pet protection \u2013 see us listed on <a href=\"https:\/\/www.gov.uk\/get-your-dog-microchipped\">GOV.UK as one of their trusted and approved databases<\/a>.<\/span><\/li>\n<li><span style=\"color: black;\">Lowest cost DEFRA-compliant pet registration &#8211; just \u00a32.99<\/span><\/li>\n<li><span style=\"color: black;\">Update your contact, address and pet details for FREE at any time &#8211; this increases the chances of being reunited with your pet if they ever go missing.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: black;\">Optional PetScanner Pet Protection benefits (PetScanner Pet Protection can be added to your pet&#8217;s registration for just \u00a32.99 per quarter):<\/span><\/p>\n<ul>\n<li><span style=\"color: black;\">Receive an instant notification of where your pet is scanned with a PetScanner and the contact details of the person that scanned your pet<\/span><\/li>\n<li><span style=\"color: black;\">Receive an instant notification if your pet&#8217;s chip number is searched online with any other database lookup service<\/span><\/li>\n<li><span style=\"color: black;\">View your pet\u2019s previous scan and search records from August 2018. This includes chip searches done via DEFRA microchip lookup tools, such as Petlog. (The scan history provided is for scans made with a PetScanner)<\/span><\/li>\n<li><span style=\"color: black;\">Mark your pet as lost \u2013 other users are notified on the app and will see your pet marked as lost when scanned with a PetScanner<\/span><\/li>\n<li><span style=\"color: black;\">Securely transfer pet ownership using our in-app pet transfer function (no more sending off paperwork)<\/span><\/li>\n<\/ul>\n<p><span style=\"color: black;\">Find our more about <a href=\"https:\/\/www.petscanner.com\/index.php\/petscanner-pet-protection\/\">PetScanner Pet Protection<\/a>.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How much is pet registration?&#8221;][vc_column_text]<span style=\"color: black;\">A single pet registration is a one-off payment of just <strong>\u00a32.99<\/strong> and you can update your details or transfer pet ownership for FREE at any time. You can register your pet online or on the PetScanner app.<\/span><\/p>\n<p><span style=\"color: black;\">All registrations made via the app include 3 months free PetScanner Pet Protection (usually \u00a30.99\/month) &#8211; this can be cancelled at anytime and your pet&#8217;s registration will still remain.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Is PetScanner an approved pet database?&#8221;][vc_column_text]<span style=\"color: black;\">Yes. PetScanner is a fully DEFRA-compliant database meaning that we comply with government regulations. Registering your dog and\/or cat on the PetScanner database will make you complaint with UK law. Please visit the <a href=\"https:\/\/www.gov.uk\/get-your-dog-microchipped\">GOV.UK website<\/a> to see us listed as one of their recommended pet databases.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Data Protection &#8211; how are my details shared and are they protected?&#8221;][vc_column_text]<span style=\"color: black;\">Your telephone number and email address are only shared with another user if they scan your pet with the PetScanner microchip reader and phone app in the case of a lost, stolen or homeless pet, or if a pet is being re-homed. This means that they must be in physical possession of your pet at that time. The communication between our microchip scanner and the phone is end-to-end encrypted to ensure data is only shared when a real pet microchip is scanned. By registering with PetScanner, you agree to share your contact details (name, telephone number and email address) with any other user than scans your pet.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>We are also required to share your details with authorised agents such as vets, police and some rescues &#8211; don&#8217;t worry though we have checks in place to make sure these requests are genuine.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How can I update my account details once registered?&#8221;][vc_column_text]<span style=\"color: black;\">You can update your telephone number or home address free of charge at anytime in your PetScanner account, we will never charge you to do this. Any personal name or email address changes must be approved by us so please <a href=\"registration@petscanner.com\">email us<\/a> this request.<\/span><\/p>\n<p><span style=\"color: black;\">If you have re-homed your pet, please do not update your account to the new keeper details. Please see &#8216;How do I re-home my pet to someone else?&#8217; to transfer your pet to a new keeper.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How do I re-home my pet to someone else?&#8221;][vc_column_text]<span style=\"color: black;\">Our rehoming system is a secure way to ensure pets only change ownership when the pet owner has authorised the transfer. This works by only allowing pet ownership transfer once the current owner has unlocked the pet in their account. Any malicious attempt to transfer a locked PetScanner registered pet, will fail.<\/span><\/p>\n<p><span style=\"color: black;\">To initiate the transfer, the current keeper will need to mark the pet up for re-homing in their PetScanner account, this will unlock the microchip number and allow the new keeper to complete the transfer in their own PetScanner account.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can my pet be registered with another pet database?&#8221;][vc_column_text]<span style=\"color: black;\">Yes, you can be registered with more than one pet database. If you register with PetScanner and are also registered with another pet database, we will notify you of which database you are already registered to, but we cannot disclose of any ownership information you may hold with them.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;I want to move from my current database provider to PetScanner, am I able to?&#8221;][vc_column_text]<span style=\"color: black;\">Yes, you can register your pet with us for our low cost registration and subscription benefits. If you are still registered elsewhere, we recommend making sure you keep your information up to date on both databases or remove\/archive from the other database. PetScanner will assist with the removal\/archival of a microchip on another database so please get in touch via email if you require this service.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Does PetScanner work with my pet&#8217;s existing microchip?&#8221;][vc_column_text]<span style=\"color: black;\">Yes! PetScanner will scan all worldwide standard 15 digit microchips (FDX-B and EU\/ISO), so the system will work with your pet&#8217;s existing microchip.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How does PetScanner differ to other pet databases?&#8221;][vc_column_text]<span style=\"color: black;\">Traditionally, your pet can be registered on a country specific database which requires your contact details and registration details of your pet including the microchip number. These databases charge a registration fee and additional fees if you want to update your contact details. Their business model is based around charging fees each and every time a user wants to change contact details. Updating your contact details is very important in the case of a missing pet, however many people forget or can\u2019t afford to keep paying to update their details every time they change their telephone number or address. Unlike any other pet database in the world, PetScanner works via an app on your smartphone in conjunction with our revolutionary microchip scanner that connects to your phone, this empowers users to easily contact the owner of any pet they scan with their reader, if the scanned pet is marked as lost or stolen.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Is PetScanner limited to one country?&#8221;][vc_column_text]<span style=\"color: black;\">No! Unlike almost all other pet databases, the PetScanner system is <strong>global<\/strong>. If anyone scans your pet anywhere in the world, you will be instantly informed of where and who your pet was scanned by. Then a simple press of the dial button and you will be talking to the person who just scanned your pet! There are many sad cases of pets being transported to other countries and never being reunited due to the old style databases not being connected overseas. PetScanner now makes that a thing of the past.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Does PetScanner track your pet?&#8221;][vc_column_text]<span style=\"color: black;\">No. PetScanner works by scanning the microchip in your pet. Pet microchips are not tracking devices as they do not contain a GPS tracking device. Instead, they have a 15-digit registration number that is used as an identification method, should your pet become lost or stolen.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How can I cancel my PetScanner Pet Protection subscription?&#8221;][vc_column_text]<span style=\"color: black;\">PayPal Subscription:<\/span><\/span><\/span><\/span><\/p>\n<div id=\"cancelsub\">\n<ul>\n<li><span style=\"color: black;\">Log into your PayPal account at <a href=\"https:\/\/www.paypal.com\/\">https:\/\/www.paypal.com\/<\/a><\/span><\/li>\n<li><span style=\"color: black;\">Click the settings icon in the top-right.<\/span><\/li>\n<li><span style=\"color: black;\">Click the &#8216;PAYMENTS&#8217; tab.<\/span><\/li>\n<li><span style=\"color: black;\">Click &#8216;View&#8217; next to &#8216;Manage your pre-approved payments&#8217;<\/span><\/li>\n<li><span style=\"color: black;\">Make sure that &#8216;Show active&#8217; is selected and then click your PetScanner subscription in the list. From here you should be able to cancel the subscription.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"color: black;\">PayPal Guest checkout? Email <a href=\"mailto:cancel@petscanner.com\">cancel@petscanner.com<\/a> directly and we will action this for you.<\/span><\/p>\n<p><span style=\"color: black;\">Google Play Subscription:<\/span><\/p>\n<\/div>\n<ul>\n<li><span style=\"color: black;\">Open the Google Play store on your Android phone or tablet.<\/span><\/li>\n<li><span style=\"color: black;\">Check if you&#8217;re signed in to the correct Google Account.<\/span><\/li>\n<li><span style=\"color: black;\">Tap Menu and then Subscriptions.<\/span><\/li>\n<li><span style=\"color: black;\">Select the PetScanner subscription you want to cancel.<\/span><\/li>\n<li><span style=\"color: black;\">Tap Cancel subscription.<\/span><\/li>\n<li><span style=\"color: black;\">Follow instructions to finalise cancellation.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: black;\">Apple Subscription:<\/span><\/p>\n<ul>\n<li><span style=\"color: black;\">Open the Settings app.<\/span><\/li>\n<li><span style=\"color: black;\">Tap your name.<\/span><\/li>\n<li><span style=\"color: black;\">Tap Subscriptions.<\/span><\/li>\n<li><span style=\"color: black;\">Tap the PetScanner Subscription.<\/span><\/li>\n<li><span style=\"color: black;\">Tap Cancel Subscription. If you don&#8217;t see Cancel Subscription, the subscription is already cancelled and won&#8217;t renew.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: black;\">Cancelling PetScanner Pet Protection <strong>will not<\/strong> affect your pet&#8217;s registration in the PetScanner database. Y<\/span><span style=\"color: black;\">our pet registration will remain in our system and you will still be able to update the contact details of your pet&#8217;s microchip without any additional fees.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How do I update my card details for my subscription?&#8221;][vc_column_text]<span style=\"color: black;\">PetScanner do not store\/hold any bank or card details. We use PayPal, Google and Apple who store those records for us. If you have a subscription that has been paused due to missed payments, you will need to update your details with one of the above directly.<\/span><\/p>\n<p><span style=\"color: black;\">To contact PayPal directly, please call 0203 901 7000. Once you have updated your card details, the subscription should continue at the next billing cycle.<\/span><\/p>\n<p><span style=\"color: black;\">If you are still having issues with the subscription payments then please contact us through our contact form.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;My pet has passed away, how can I update this?&#8221;][vc_column_text]<span style=\"color: black;\">We are so sorry for your loss. Please <a href=\"registration@petscanner.com\">email us,<\/a> from your registered email, letting us know.<\/span><\/p>\n<p><span style=\"color: black;\">For pet loss support, please see the <a href=\"https:\/\/www.bluecross.org.uk\/pet-loss-support\">Blue Cross website.<\/a><\/span>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;2&#8243;][vc_custom_heading text=&#8221;More About Our Microchip Scanner&#8221; font_container=&#8221;tag:div|font_size:30|text_align:left|color:%23383838|line_height:1.4&#8243; use_theme_fonts=&#8221;yes&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;I just want to use the scanner &#8211; how does it work?&#8221;][vc_column_text]<span style=\"color: black;\">Our PetScanners works by pairing with our free PetScanner app (search &#8216;PetScanner&#8217; on the Apple App Store or Google Play Store). Simply download the app, create a free profile, connect your PetScanner to your phone, click the green scanning icon in the top right corner in the app and get scanning! Watch our quick video on how to scan <a href=\"https:\/\/www.youtube.com\/watch?v=nM4JExE4JWg\">here<\/a>.<\/span><\/p>\n<p><span style=\"color: black;\">Our PetScanners can scan any 15 digit microchip (FDX-B) of any brand, in any animal. Information given upon scanning all animals includes:<\/span><\/p>\n<ul>\n<li><span style=\"color: black;\">Microchip number<\/span><\/li>\n<li><span style=\"color: black;\">Registered database(s) and database telephone number<\/span><\/li>\n<li><span style=\"color: black;\">Owner name, number and email address so you can reunite the pet at the tap of a button (PetScanner registered pets only)<\/span><\/li>\n<\/ul>\n<p><span style=\"color: black;\">You can also view your scan history and make personal notes on each pet you scan &#8211; these are all free features on the app! See more information on our\u00a0<a href=\"https:\/\/www.petscanner.com\/index.php\/using-our-scanner\/\">how to scan page<\/a>.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What animals can I scan with PetScanner?&#8221;][vc_column_text]<span style=\"color: black;\">PetScanner can scan and identify any animal with a 15 digit microchip. This includes dogs, cats, horses, lizards, rabbits&#8230; the list goes on![\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What type of microchips does PetScanner read?&#8221;][vc_column_text]<span style=\"color: black;\">PetScanner can read <strong>any brand of 15 digit microchip<\/strong> (FDX-B).[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How much is a PetScanner microchip reader?&#8221;][vc_column_text]<span style=\"color: black;\">Our Bluetooth scanner (Android and iOS devices) is just \u00a322.99.<\/span><\/span><\/span><\/p>\n<p><span style=\"color: black;\">Both scanners need to be paired with the free PetScanner app. Search &#8216;PetScanner&#8217; on the Google Play or App store.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How do I scan pet?&#8221;][vc_column_text]<span style=\"color: black;\">Open the PetScanner app, connect the PetScanner microchip reader to your phone and click on the scan symbol in the top right hand side corner in the app. Hold the scanner with the \u2018scan this side\u2019 facing down onto the surface of the animal. It is important to note that some microchips can migrate around the neck to the shoulders, chest, legs or back of the animal, so it is a good idea to scan the whole body if the chip isn\u2019t found in the neck. Start by scanning slowly around the neck in circular motions, this action will help for successful scanning. If the chip isn\u2019t present in the neck, the rest of the animal should be thoroughly scanned. When scanning, the short beeping noise means you are close to the microchip. Keep scanning in this area until you hear a long beep meaning the chip has been detected. Once detected, a screen will appear which will display the pet microchip number, registered database and if registered with PetScanner, the owner&#8217;s name, number and email. Watch our quick video on how to scan <a href=\"https:\/\/www.youtube.com\/watch?v=nM4JExE4JWg\">here<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What happens if I scan a pet and it isn\u2019t registered with PetScanner?&#8221;][vc_column_text]<span style=\"color: black;\">Due to our smart database integration, if you scan a pet\u2019s microchip and the owner of the pet is not registered with PetScanner, the app will display the pet\u2019s 15 digit microchip number and we will also cross check all other DEFRA-compliant databases to provide the database which the pet is registered to and their contact number.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Data Protection &#8211; how are my details shared and are they protected?&#8221;][vc_column_text]<span style=\"color: black;\">Your telephone number and email address are only shared with another user if they scan your pet with the PetScanner microchip reader and phone app in the case of a lost, stolen or homeless pet, or if a pet is being re-homed. This means that they must be in physical possession of your pet at that time. The communication between our microchip scanner and the phone is end-to-end encrypted to ensure data is only shared when a real pet microchip is scanned. By registering with PetScanner, you agree to share your contact details (name, telephone number and email address) with any other user than scans your pet.\u00a0<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>We are also required to share your details with authorised agents such as vets, police and some rescues &#8211; don&#8217;t worry though we have checks in place to make sure these requests are genuine.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Does PetScanner work with my pet&#8217;s existing microchip?&#8221;][vc_column_text]<span style=\"color: black;\">Yes! PetScanner will scan all worldwide standard 15 digit microchips (FDX-B and EU\/ISO), so the system will work with your pet&#8217;s existing microchip.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can PetScanner be used anywhere?&#8221;][vc_column_text]<span style=\"color: black;\">PetScanner can be used anywhere with an internet connection. An internet connection is needed to search for the microchip number and cross-check other databases.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How does PetScanner differ to other pet databases?&#8221;][vc_column_text]<span style=\"color: black;\">Traditionally, your pet can be registered on a country specific database which requires your contact details and registration details of your pet including the microchip number. These databases charge a registration fee and additional fees if you want to update your contact details. Their business model is based around charging fees each and every time a user wants to change contact details. Updating your contact details is very important in the case of a missing pet, however many people forget or can\u2019t afford to keep paying to update their details every time they change their telephone number or address. Unlike any other pet database in the world, PetScanner works via an app on your smartphone in conjunction with our revolutionary microchip scanner that connects to your phone, this empowers users to easily contact the owner of any pet they scan with their reader, if the scanned pet is marked as lost or stolen.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Is PetScanner limited to one country?&#8221;][vc_column_text]<span style=\"color: black;\">No! Unlike almost all other pet databases, the PetScanner system is <strong>global<\/strong>. If anyone scans your pet anywhere in the world, you will be instantly informed of where and who your pet was scanned by. Then a simple press of the dial button and you will be talking to the person who just scanned your pet! There are many sad cases of pets being transported to other countries and never being reunited due to the old style databases not being connected overseas. PetScanner now makes that a thing of the past.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What is the difference between PetScanner and other microchip scanners?&#8221;][vc_column_text]<span style=\"color: black;\">Here are some factors which differ between PetScanner and other pet databases.<\/span><\/span><\/span><\/p>\n<p><span style=\"color: black;\">Our PetScanner device costs only \u00a322.99, whereas the other available microchip scanners cost a minimum of \u00a350.<\/span><\/p>\n<p><span style=\"color: black;\">Functionality &#8211; The current leading brand of microchip scanners only show the microchip number after scanning a pet, and must be connected to a laptop or PC for the system to be updated and display information regarding its owners contact details. With PetScanner, it will instantly show all contact and pet details on your smartphone after scanning a pet. PetScanner is also small and can fit anywhere, whether it be in your car or handbag!<\/span><\/p>\n<p><span style=\"color: black;\">Power \u2013 Our cable PetScanner does not require batteries, it is powered using your Android smartphone. Our Bluetooth PetScanner will require a 9v PP3 battery (rectangle ones) which has a good shelf life, whilst other microchip scanners have a limited standby battery time and need to be recharged.<\/span><\/p>\n<p><span style=\"color: black;\">Efficiency &#8211; If a subscription plan is in place, PetScanner will immediately notify the pet owner via their smartphone if the microchip being scanned belongs to an animal that has been marked as lost or stolen. It will also allow the app to instantly display the contact details of the owner of the pet to the person that has scanned the pet, allowing for the quickest possible contact, all at the comfort of your smartphone.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Does the PetScanner device need batteries?&#8221;][vc_column_text]<span style=\"color: black;\">Our cable PetScanner doesn\u2019t need batteries, it is powered by your smartphone!<\/span><\/p>\n<p><span style=\"color: black;\">Our Bluetooth PetScanner needs one 9v PP3 battery (rectangle battery). This battery has enough power to do over a 1000 microchip scans.<\/span><\/p>\n<p><span style=\"color: black;\">To find out more about our two different microchip readers, please visit <a href=\"https:\/\/www.petscanner.com\/index.php\/our-scanners\/\">Our Scanners page<\/a>.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Where can I buy a PetScanner microchip reader?&#8221;][vc_column_text]<span style=\"color: black;\">You can buy the PetScanner microchip reader directly from our <a href=\"https:\/\/shop.petscanner.com\">online shop<\/a> or in the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.petscanner.ps&amp;hl=en_GB\">PetScanner app<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Does PetScanner track your pet?&#8221;][vc_column_text]<span style=\"color: black;\">No. PetScanner works by scanning the microchip in your pet. Pet microchips are not tracking devices as they do not contain a GPS tracking device. Instead, they have a 15-digit registration number that is used as an identification method, should your pet become lost or stolen.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Why not use GPS?&#8221;][vc_column_text]<span style=\"color: black;\">A GPS chip is made of complex materials and is much bigger than a microchip, this could be harmful to your pet if this was inserted internally. To insert a GPS chip into a pet is difficult, so a GPS tracking device can only be inserted into a collar, which can be easily removed. GPS is also battery powered, so when it runs out of battery, you won\u2019t be able to track your pet. Some GPS devices can also only function if there is enough network coverage, and in the cases where there is not enough coverage, the GPS device is very unreliable.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Does PetScanner harm my pet?&#8221;][vc_column_text]<span style=\"color: black;\">PetScanner does not cause harm to animals. Radio Frequency Identification (RFID) technology is used to allow microchip scanners to detect the microchips.[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;2&#8243;][vc_custom_heading text=&#8221;More About Microchips&#8221; font_container=&#8221;tag:div|font_size:30|text_align:left|color:%23383838|line_height:1.4&#8243; use_theme_fonts=&#8221;yes&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;How does a microchip work?&#8221;][vc_column_text]<span style=\"color: black;\">In animals, the tiny microchip is simply implanted internally under the skin, usually between the shoulder blade and the neck of your pet. Radio Frequency Identification (RFID) technology is used to allow microchip scanners to detect these chips and therefore reveal the unique 15-digit number associated with each specific microchip.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What is a microchip?&#8221;][vc_column_text]<span style=\"color: black;\">A microchip is a minuscule amount of semiconducting material used to make an integrated circuit. Simply put, it is a small chip about the size of a grain of rice, used as a permanent method of electronic identification, consisting of a unique 15 digit number.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What are they made from?&#8221;][vc_column_text]<span style=\"color: black;\">The microchip itself is made from silicon and the material surrounding the microchip is made from glass that is biocompatible, which means it\u2019s not poisonous and won\u2019t harm your animals body, so your pet won\u2019t experience any side effects after implementation.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Do they track your pet?&#8221;][vc_column_text]<span style=\"color: black;\">No. Pet microchips are not tracking devices, they don\u2019t contain a GPS tracking device. Instead, they have a 15-digit registration number that is used as an identification method, should your pet become lost or stolen.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How can a microchip help to reunite a missing pet with their owner?&#8221;][vc_column_text]<span style=\"color: black;\">Some animal shelters and vet clinics have scanners capable of reading microchips. When the chip is scanned, the 15 digit identification number is shown, not necessarily showing the owners contact details. Usually the vet will have to contact the database the microchip is registered with and then find out the owners contact details in an attempt to reunite the pet. This can only happen if the vet has time to do so and if the owners details are up to date, however, in most cases they are not. With PetScanner, when a microchip is scanned, whether it be by a vet or individual, a notification is sent directly to the phone of the owner via the PetScanner app, which makes it simple and easy for the lost pet to be reunited with its family again.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What are they used for?&#8221;][vc_column_text]<span style=\"color: black;\">The main use of microchips is inserting them into animals, where they are used to help find lost or stolen pets. Microchips are also used by biologists to track wild animals and study about migration. Another use is in credit cards to allow for increased secure payments.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What is the difference between and standard microchip and a thermal microchip?&#8221;][vc_column_text]<span style=\"color: black;\">A thermal microchip is almost identical to a standard microchip, with the added benefit of a temperature sensor and is still the size of a grain of rice, measuring 12mm in length. Having an inbuilt thermal sensor means that your pet\u2019s identification number and temperature can be scanned simultaneously. Usually, your pet\u2019s temperature can only be taken during a vet visit using a thermometer entered your pet\u2019s sensitive areas. This can be stressful for both your pet and sometimes the vet! PetScanner allows you to take a temperature reading from your pet by simply scanning his\/her microchip yourself, providing you a way of taking your pet\u2019s temperature non-invasively. More importantly, PetScanner allows you to take your pet\u2019s temperature at home and therefore recognise early signs of possible illness.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How does PetScanner detect thermal microchips?&#8221;][vc_column_text]<span style=\"color: black;\">PetScanner detects thermal microchips in the same way it detects standard microchips. Please read above on \u2018how does a microchip work?\u2019. The temperature is encoded in the \u2018extra\u2019 data section at the end of all pet microchips<strong>.<\/strong>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How is the data for thermal microchips displayed?&#8221;][vc_column_text]<span style=\"color: black;\">Once your pet\u2019s thermal microchip is scanned with the PetScanner device, the data is displayed on the PetScanner app on your smartphone. Your pet\u2019s temperature values are also displayed in an easy to read graph so you can clearly see temperature patterns and trends.[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; 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use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221;][\/vc_column][vc_column centered_text=&#8221;true&#8221; column_padding=&#8221;padding-2-percent&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#4eaedb&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;10px&#8221; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; bg_image_animation=&#8221;none&#8221; column_link=&#8221;https:\/\/petscanner.com\/index.php\/faqs-call-us\/&#8221;][divider line_type=&#8221;No Line&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;default&#8221; icon_color=&#8221;white&#8221; icon_padding=&#8221;10px&#8221; icon_fontawesome=&#8221;fa fa-phone&#8221; 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