Terms and Conditions

Conditions of Use

Our terms and conditions state the conditions of use to which you may utilise this website and application.

By using this website and application, whether as a guest or registered user, you are accepting these conditions of use and agree to abide by them. If you do not accept these conditions, please refrain from using this website or application.


Users include industry professionals, vets, breeders, pet owners and the general public.

Access is provided for the purpose of providing or accessing data in order to register a lost or homeless pet, rehome a pet or search for a missing pet on the PetScanner database. You must use the app for your sole purpose and must not give your account log in details to any other party.


The data you provide is believed to be accurate at the time it is delivered to PetScanner.

The information you provide will be retained for a period of 30 years from the date of your most recent registered pet, this is to comply with various pet microchipping legislations, including the Microchipping of Dogs (Scotland) Regulations.

The Information will be treated as being non-confidential and non-proprietary, and PetScanner assumes no obligation to protect confidential or proprietary information from disclosure and will be free to reproduce, use, and distribute the Information to others without restriction.

Personal details (your name, contact number, GPS location and your pet’s name) may be shared with other PetScanner users to improve the features and usage of the app.


Access to an account is only available to the registered account holder. We will not allow access to your account to anyone apart from our data handlers and internal administrators for the purpose of quality assurance and safeguarding.

Access to the website is available on a temporary basis and we own the right to withdraw or modify the service we provide on the website without notice. From time to time, we may be required to update the PetScanner website or application at any time in order to better the quality and features of the services, in which case we may suspend access to the website or application or close it indefinitely.

Links to third party websites

Hyperlinks to external websites and information sources may be provided in order to increase the quality of service to our customers. Your access to and use of the Third Party content and services is at your sole discretion and risk, and PetScanner and its affiliates, partners, suppliers and licensors shall have no liability to you arising out of or in connection with your access to and use of the Third Party Content and Services. Customers are expected to make own decisions about the reliability and accuracy of the information contained.

Information Reliance

All material and information contained on the website and application does not signify legal, veterinary or other professional advice on which an individual should reply on. Users are liable for the reliance of information on which they choose to obtain. Users should take suitable measures to ensure the verification of such information. No user should act or refrain from acting on the data and information encompassed on the website or application without seeking legal or professional advice and verifying the information.

Microchip Search Service

There are currently 22 pet databases that are compliant with the Compulsory Microchipping Regulations. DEFRA states that it requires, as part of the legislation, that all compliant microchip databases provide a means to which database a microchip is registered to.

When a microchip is scanned, the number is checked against the PetScanner database and is also checked against all other databases. If the scanned microchip number is recognised amongst our database, the relevant information will be provided of the pet owner’s contact details. If the scanned microchip number is recognised to be registered with another database, the name of the registered database will be revealed and no other contact information regarding the owner, pet or database will be exposed.

In the scenario of a microchip being registered to more than one database, you will need to contact all other listed databases in order to find out which one has the most up to date information.


PetScanner complies with the following regulations to assure the best quality and service is provided to you.

  • The Microchipping of Cats and Dogs (England) Regulations 2023
  • The Microchipping of Dogs (Scotland) Regulations 2016
  • The Microchipping of Dogs (Wales) Regulations 2015
Indemnity Clause

You expressly understand and agree that under no circumstances shall PetScanner or its affiliates, partners, suppliers or licensors be liable for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with your access or use of or inability to access or use the application or PetScanner device/microchip reader, including any loss of data or damage to your mobile device, whether or not PetScanner or its representatives have been advised of or should have been aware of the possibility of any such losses arising.


PetScanner may, in its sole discretion, at any time and for any or no reason, suspend or terminate these terms and conditions with or without prior notice.

These terms and conditions will terminate immediately, without prior notice from PetScanner, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Application and all copies thereof from your mobile device or from your desktop. Upon termination of the terms and conditions, you shall cease all use of the Application and delete all copies of the Application from your mobile device or from your desktop.